Effective Date: 16/07/2026

K-Motion Physiotherapy is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or our physiotherapy services.

By using our website or booking an appointment, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

K-Motion Physiotherapy provides private musculoskeletal physiotherapy services in the United Kingdom.

If you have any questions regarding this Privacy Policy or how your data is used, please contact:

K-Motion Physiotherapy

Email: kmotionphysiotherapy@gmail.com

Telephone: 07712 552 225

2. Information We Collect

We may collect the following information:

Personal Information

Name
Date of birth
Address
Email address
Telephone number
Emergency contact details

Health Information

As part of providing physiotherapy treatment, we collect sensitive health information, including:

Medical history
Current symptoms
Previous injuries or operations
GP details (where relevant)
Clinical examination findings
Diagnosis
Treatment records
Rehabilitation plans

This information is classed as “special category data” under the UK GDPR and receives additional legal protection.

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and similar technologies

3. How We Collect Your Information

We collect information when you:

Complete a contact form
Book an appointment online
Contact us by telephone or email
Attend an appointment
Complete medical questionnaires
Subscribe to updates (if applicable)
Browse our website

4. Online Booking

Appointments are managed using Cliniko, our secure online booking and patient management system.

When you book an appointment, your personal information is securely processed and stored within Cliniko in accordance with their privacy and security standards.

5. How We Use Your Information

We use your information to:

Provide physiotherapy assessment and treatment
Arrange and manage appointments
Communicate regarding your care
Maintain accurate clinical records
Process payments
Respond to enquiries
Meet legal and professional obligations
Improve our services
Prevent fraud and protect our business

We will only use your information where we have a lawful basis to do so.

6. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

Your GP (with your consent where appropriate)
Consultants or other healthcare professionals involved in your care
Insurance providers (where applicable)
Regulatory authorities if legally required
Professional indemnity insurers if necessary
Cliniko for secure appointment booking and record management
IT providers who securely support our systems

All third parties are required to protect your personal information.

7. Data Security

We take appropriate technical and organisational measures to protect your information against:

Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure

Our electronic clinical records are stored securely using encrypted systems.

8. How Long We Keep Your Information

We retain your clinical records in accordance with UK legal and professional guidance.

Typically, physiotherapy records are retained for a minimum of eight years after your last appointment, or longer where legally required.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal information
Request correction of inaccurate information
Request erasure in certain circumstances
Restrict processing
Object to processing
Request transfer of your data where applicable
Withdraw consent where processing relies on consent

To exercise your rights, please contact us using the details above.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.